Terms of Service

These Terms are a binding agreement between DiliPilot and the person or organization accessing or using the Services. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization. By creating an account, clicking to accept, signing an order form, or using the Services, you agree to these Terms.

1. Services and Eligibility

DiliPilot provides software tools that assist users in organizing, extracting, reviewing, analyzing, and summarizing documents and information used in commercial due diligence and related workflows.

You must be at least 18 years old and legally capable of entering into a binding contract. The Services are intended primarily for business and professional use, not personal, family, or household use.

DiliPilot is not a law firm, accounting firm, investment adviser, broker-dealer, lender, credit reporting agency, valuation firm, tax adviser, or fiduciary. DiliPilot does not provide legal, tax, accounting, investment, lending, underwriting, appraisal, or other regulated professional advice.

The Services support qualified human judgment. You are responsible for reviewing source documents, validating outputs, obtaining professional advice, and making all acquisition, lending, employment, investment, compliance, and other decisions.

2. Accounts and Authorized Users

You must provide accurate account information and keep credentials confidential.

You may permit employees, contractors, and advisers to use the Services only for your internal business purposes and only within purchased usage limits. You are responsible for their compliance.

Notify security@dilipilot.com promptly of suspected unauthorized access.

3. Orders, Fees, and Payment

Paid subscriptions, pilots, and enterprise services may be governed by an order form. Fees, taxes, renewals, refunds, and suspension rights are governed by the checkout flow or order form. DiliPilot may suspend access for overdue undisputed amounts after reasonable notice, or immediately where continued access creates a security, legal, or operational risk.

4. Customer Data and Uploaded Materials

Customer retains rights in documents, files, prompts, records, datasets, personal information, and other materials submitted to the Services. Customer grants DiliPilot and its subprocessors a limited license to host, copy, transmit, transform, analyze, display, and otherwise process Customer Data only as necessary to provide, maintain, secure, support, and improve the Services under these Terms and the Privacy Policy.

Customer represents that it has all rights, notices, consents, and lawful bases necessary to provide Customer Data to DiliPilot and direct its processing, including information concerning sellers, borrowers, employees, contractors, customers, owners, and other third parties.

Unless expressly authorized in an order form, do not upload passwords, authentication secrets, payment-card authentication data, protected health information subject to HIPAA, classified information, export-controlled technical data, biometric identifiers, or data whose processing requires DiliPilot to sign a specialized regulated-data agreement.

Upload only information reasonably necessary for the intended diligence workflow and redact unnecessary Social Security numbers, full bank account numbers, medical information, and other highly sensitive identifiers when feasible.

DiliPilot will not use Customer Data to train generalized artificial-intelligence models for use across customers unless Customer affirmatively opts in through a separate written agreement. DiliPilot may use de-identified and aggregated telemetry that cannot reasonably identify Customer or any person to operate, secure, and improve the Services.

5. AI-Generated and Automated Outputs

The Services may use machine learning, large language models, optical character recognition, rules engines, and other automated systems. Outputs may be incomplete, inaccurate, outdated, duplicative, or misleading and may omit material facts.

You must independently verify outputs against original records and applicable professional standards before relying on them. You may not use the Services as the sole basis for decisions that determine a person's eligibility, access, rights, pricing, employment, housing, credit, insurance, healthcare, or other legally significant outcome.

6. Acceptable Use

You must comply with the Acceptable Use Policy, documentation, and applicable laws. You may not misuse the Services, circumvent security or usage limits, reverse engineer except where law prohibits restriction, scrape the Services, introduce malware, infringe rights, upload unlawfully obtained data, conduct unauthorized surveillance, or use outputs to facilitate fraud, discrimination, deception, or unlawful financial activity.

7. Confidentiality

Each party will protect non-public information that should reasonably be understood as confidential, including Customer Data, product plans, security information, and pricing, using at least reasonable care and only for purposes of the agreement. Confidentiality obligations exclude information lawfully known without restriction, independently developed, publicly available through no breach, or lawfully received from a third party.

8. Security and Privacy

DiliPilot will maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the information and risk. DiliPilot does not claim SOC 2, ISO 27001, HIPAA, bank-grade, zero-knowledge, end-to-end encryption, penetration-tested status, uptime commitments, or guaranteed deletion unless separately verified and agreed in writing.

The Privacy Policy explains how DiliPilot handles personal information. Where DiliPilot processes personal data on Customer's behalf, the Data Processing Addendum applies if incorporated into an order form or otherwise executed.

9. Third-Party Services and Subprocessors

The Services may interoperate with third-party services. Your use of them is governed by their terms. DiliPilot may use subprocessors to provide infrastructure, analytics, communications, AI processing, payments, and support. Current public subprocessor information is listed at /legal/subprocessors.

10. Intellectual Property

DiliPilot and its licensors own the Services, software, models, interfaces, documentation, templates, workflows, and related intellectual property, excluding Customer Data. During the subscription term, DiliPilot grants Customer a limited, non-exclusive, non-transferable, revocable right for authorized users to access and use the Services for Customer's internal business purposes.

DiliPilot may not use Customer's name or logo publicly without prior written permission.

11. Beta and Free Services

Preview, alpha, beta, evaluation, and free features are provided as is and may change or end.

12. Term and Termination

These Terms continue while you access the Services. Either party may terminate for material breach not cured within 30 days after written notice, or immediately for insolvency. DiliPilot may suspend or terminate immediately for unlawful use, material security risk, repeated infringement, or conduct likely to harm DiliPilot, users, or third parties. After termination, access ends and owed amounts become due.

13. Warranties and Disclaimers

Except as expressly provided, the Services, outputs, beta features, and support are provided as is and as available. DiliPilot disclaims implied warranties to the maximum extent permitted by law. DiliPilot does not warrant that outputs will identify every risk, discrepancy, fraud indicator, liability, add-back, covenant issue, or material fact; that use will satisfy any professional standard; or that the Services will be uninterrupted or error-free.

14. Indemnification

Customer will defend and indemnify DiliPilot from third-party claims arising from Customer Data, Customer's decisions or transactions, violation of law, breach of Customer Data or acceptable-use obligations, or use of outputs without required review. Paid enterprise IP indemnity, if any, must be stated in an applicable order form or negotiated agreement.

15. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages; loss of profits, revenue, business, goodwill, or data; or cost of substitute services. Except for claims that cannot lawfully be limited, aggregate liability is capped at the fees paid or payable for the Services giving rise to the claim during the 12 months before the event; for free Services, the cap is US$100.

16. Disputes

The governing law, venue, arbitration, class waiver, and any specialized dispute procedures must be finalized by counsel or an order form before paid customer contracting.

17. Changes and Contact

DiliPilot may update these Terms. Material changes will be communicated by reasonable means and may require re-acceptance before continued use. Questions: legal@dilipilot.com.